Shipping Policy

Last Updated: September 17, 2026

At Homivers, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders within Pakistan.

1. Shipping Coverage

Homivers currently delivers orders across Pakistan, subject to courier availability in the customer's area.

We may not be able to deliver to certain remote or restricted locations. If your address is outside our available delivery areas, our team will contact you regarding your order.

2. Order Processing

Orders are normally processed within 1–2 business days after they are placed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.

3. Delivery Time

Once your order has been dispatched, estimated delivery times are generally:

• Major cities: 2–5 business days

• Other cities and areas: 3–7 business days

• Remote areas: 5–10 business days

These are estimated delivery times and are not guaranteed. Delivery may take longer due to weather, public holidays, courier delays, incorrect address information, or other circumstances outside our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Homivers may offer free shipping on selected products, campaigns, or orders above a specified amount. Any applicable shipping promotion will be clearly communicated on our website.

5. Cash on Delivery

Homivers may offer Cash on Delivery (COD) for eligible locations and orders.

For COD orders, payment is collected by the courier upon delivery.

We reserve the right to verify COD orders by phone or other appropriate means before dispatch.

6. Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another communication method provided by Homivers.

For certain orders, our team may contact you to confirm your delivery details before dispatch.

Please ensure that your name, phone number, and shipping address are accurate when placing your order.

7. Tracking Your Order

When tracking information is available, Homivers may provide you with a tracking number or tracking link.

You can use the tracking information to monitor your shipment's progress.

Please note that tracking information may take some time to become available after your order has been dispatched.

8. Delivery Delays

While we work with our delivery partners to deliver orders within the estimated timeframe, Homivers is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Severe weather

• Natural disasters

• Public holidays

• Courier operational issues

• Traffic or transportation disruptions

• Incorrect or incomplete delivery information

• Customer unavailability

• Other unforeseen circumstances

If your order is significantly delayed, please contact us and we will assist you in checking its status.

9. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect phone number, or inability to contact the customer, additional delivery charges may apply if the order needs to be reshipped.

Please contact Homivers as soon as possible if you need to update your delivery information.

10. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts depending on the location and courier's policies.

If delivery cannot be completed because the customer is unavailable or cannot be contacted, the shipment may be returned to Homivers.

Additional shipping charges may apply if the customer requests the order to be shipped again.

11. Damaged Packages

If your package appears visibly damaged when delivered, please inspect the package before accepting it where possible.

If you receive a damaged or defective product, contact Homivers within 48 hours of delivery and provide photographs or videos of the package and product.

Please refer to our Refund & Return Policy for information about damaged, defective, or incorrect products.

12. Multiple Items in One Order

If an order contains multiple products, Homivers may ship the products together or separately depending on product availability, warehouse processing, and logistics requirements.

If items are shipped separately, you may receive separate tracking information.

13. Contact Us

If you have questions about your shipment or delivery, please contact us:

Homivers
Email: info@homivers.com
Website: homivers.com

We're here to help make sure your order reaches you safely.